RETURN AND EXCHANGE POLICY
Customer satisfaction is our top priority. We've set specific guidelines to ensure a quick and easy return and exchange process.
Most important is that you inspect the package at the time of delivery.
- Ask the freight carrier for a copy of the delivery receipt.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.
If the product is damaged in shipping, you may choose to refuse the delivery. Please click here
to contact customer service to let us know of your delivery refusal. Record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit in the form of a gift certificate as your refund. Please contact our Customer Care Center for further instructions on how to process your return. If there was an error on our part, please contact us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our Customer Care hours are 8 a.m. to 10 p.m. (EST) Monday through Friday and 9 a.m. to 7 p.m. (EST) Saturday and Sunday. Thank you!